Training programs should meet the expectations of the participants involved. BKDRC is committed to developing targeted and customized training for organisations.

Areas of focus include:

  • Mediation Skills
  • Effective Negotiation
  • Complaints Handling
  • Communication Skills
  • Giving & Receiving Feedback
  • Leadership & Management
  • Conflict Prevention & Management
  • Workplace Conflict Resolution Skills

BKDRC’s Director has designed and delivered training that ranges from half day to 5 day programs throughout Australia, Asia and the Middle East.


Bianca was exceptional…a consummate professional. The educational experience was excellent and the process/preparation second to none. In addition it was a whole lot of fun. For anyone who wishes to communicate better regardless of profession/field I couldn’t recommend this more highly.
Alex Roberts, Business Owner and Psychotherapist
Bianca’s passion for the skills in which she trains people makes the learning experience an easy and fascinating one. 

Her personal and professional skills leads her to understand the needs of her clients, be immediately aware of their strengths and weakness, thereby tailoring the training and learning environment to their capabilities/capacities. She designs/delivers programs and strategies to challenge and enable the best results.
Keith Welsh, Entertainment Industry (Manager, Icehouse/Iva Davies)
Bianca is an excellent trainer. Her expertise and talent for mediation makes her an ideal person to be training a new generation of mediators. 

Bianca is always willing to share her advice and insight into the profession. Her experience in mediation means she can actively demonstrate techniques and give the training a stronger practical focus. I would highly recommend Bianca.
Scott Hickie, Lawyer & Advisor to State Member of Parliament (NSW)