• Why tone and assumptions matter
    Why Tone and Assumptions Matter Why Tone and Assumptions Matter

    Why Tone and Assumptions Matter

Why Tone and Assumptions Matter

My experiences in working with both large and small organisations have produced some common themes when it comes to seemingly small catalysts that can produce bigger and ongoing issues. Tone of voice is without doubt one of these seemingly small catalysts.

It’s not what you say, but how you […]

  • Fear of mediation
    Dealing with ‘Mediation Phobia’ Dealing with ‘Mediation Phobia’

    Dealing with ‘Mediation Phobia’

Dealing with ‘Mediation Phobia’

As the end of the year draws near, I find myself reflecting on ‘Mediation Phobia’.

The following blog is based on these reflections. They are observations based on some of the fears and resistance I have encountered during 2014.

This ‘fear of mediation’ has typically presented itself within the context […]

By |December 23rd, 2014|Conflict management, Facilitation, Mediation|Comments Off
  • Online Shopping
    The New Frontier for Franchise Conflict? The New Frontier for Franchise Conflict?

    The New Frontier for Franchise Conflict?

The New Frontier for Franchise Conflict?

The Australian franchising industry is a thriving one. Time and again we are made aware of the growing number of franchise systems in Australia; the franchise contribution to GDP statistics; the number of jobs that franchising produces; and the opportunity for entrepreneurs and mums and dads alike to […]

  • healthcare
    Conflict Resolution in the Healthcare Sector Conflict Resolution in the Healthcare Sector

    Conflict Resolution in the Healthcare Sector

Conflict Resolution in the Healthcare Sector

Conflict is a normal, albeit uncomfortable, part of life. It is not something that we can avoid. When we do try to avoid it, conflict tends to fester and escalate.

This is true in any sector and is certainly true of the healthcare sector.

Healthcare workers are truly miraculous people. […]

  • baton
    Can there be more than one winner in sport? Can there be more than one winner in sport?

    Can there be more than one winner in sport?

Can there be more than one winner in sport?

 

When it comes to sport, typically there can be only one individual or team that “wins” the game, race, match or event.

This is also the case when a dispute is taken through an adversarial process like litigation or arbitration. There can be only one winner.

The downside of this, […]

By |April 21st, 2013|Mediation, Sport mediation|Comments Off
  • signs
    Conversational Navigation in the Workplace Conversational Navigation in the Workplace

    Conversational Navigation in the Workplace

Conversational Navigation in the Workplace

 

Navigating conversations and navigating road trips – they each have their challenges. The map (or in the case of conversations, the protocol) may be difficult to read.

There may be times where the path seems arduous, an uphill battle (or downhill fall). And there may certainly be stages that […]

By |March 8th, 2013|Conflict management, Mediation|Comments Off
  • handshake
    Negotiation Tips and Tools Negotiation Tips and Tools

    Negotiation Tips and Tools

Negotiation Tips and Tools

 

Each day you will find yourself negotiating with people, regardless of whether or not these negotiations fall within your personal or professional life.

With this in mind you may find the following tips and tools effective in preparing for and participating in any negotiation you are entering.

By |February 28th, 2013|Negotiation|Comments Off
  • puzzle_outdoor
    Preparing Yourself For Mediation Preparing Yourself For Mediation

    Preparing Yourself For Mediation

Preparing Yourself For Mediation

 

So, you’re about to take part in a mediation process….

This may seem daunting, particularly if the conflict has been going on for some time.

For some people, even the idea that they are “in dispute” is difficult to face. But this is your opportunity to make mediation a successful […]

By |February 16th, 2013|Mediation|Comments Off