Bianca Keys

Bianca Keys | Director

Welcome to BKDRC

Bianca Keys Dispute Resolution is a client-focused consultancy offering dispute prevention, management and resolution services for individuals and businesses.

We specialise in commercial and workplace matters with clients spanning private organisations, government agencies, law firms, universities, franchise systems, and not-for-profit organisations.

We express our core values through our commitment to clients – effective communication, collaboration, and creation of opportunities for positive development. Our services extend to facilitation and independent chairing and to the design of efficient internal conflict management processes for private and public sector organisations.

Experience and approach

BKDRC’s Director, Bianca Keys, is a highly experienced Mediator, Facilitator, Trainer and Conflict Management Coach. In addition, she has diverse experience designing and implementing industry dispute resolution schemes. Bianca is a nationally accredited mediator (NMAS & Mediation UK). She holds a Bachelor of Laws/Bachelor of Arts and combines legal knowledge and mediation experience to offer relevant approaches to her clients.

Bianca has a decade of experience in alternative dispute resolution. She has worked in the United Kingdom, Malaysia, Hong Kong, China and Bahrain, as well as throughout Australia. As a result Bianca understands different cultural contexts and negotiation styles. Bianca is a frequent contributor to a variety of industry publications and conferences and is consulted for her expertise in effective communication, negotiation, conflict resolution and leadership.

There is no “one size fits all” when it comes to conflict. Bianca Keys Dispute Resolution Consulting is committed to providing customized approaches to ensure appropriate outcomes. We firmly believe in collaboration and work with our clients to understand the situation and to identify a suitable process.

With access to a trustworthy network of experienced consultants, we are able to establish a team of specialists for larger projects.

Professional, personable and persevering, BKDRC sees conflict as an opportunity for positive development.

Contact Bianca to explore how you can manage conflict in order to:

  • Preserve relationships
  • Heighten understanding
  • Create unique solutions


Education and memberships

Bianca holds a Bachelor of Laws/Bachelor of Arts (Political Science). Her studies in mediation include:

  • Community Mediation – Mediation UK
  • Commercial Mediation – Hong Kong University
  • Family Mediation – Relationships Australia
  • Specialist Workplace Mediation – Mindful Mediation
  • Conflict Management Coaching -  CINERGY® (LEADR)
  • Various Advanced Programs in Mediation, Negotiation, and Multi-Party Disputes

Bianca is an active contributor within the mediation community. Contributions include:

  • Committee member of the National Mediator Accreditation Committee (2008-2010)
  • Development of 2 of Australia’s Recognised Mediator Accreditation Bodies (RMABs)
  • LEADR Member
  • Australian Dispute Resolution Association (ADRA) Member
  • Australian Mediation Association (AMA) Member
Bianca’s coaching and assessment services are employed by a number of leading Australian training providers. Bianca is also listed as a specialist mediator on a variety of panels.


I have had the pleasure of participating in a number of Mediation Industry Bodies and Committees with Bianca. Bianca has broad experience in the dispute resolution industry in both Australia and overseas and I value her ideas, opinions and recommendations.Bianca is regarded as a leader in the industry and her work as a mediator, trainer and manager indicate someone with a broad range of skills and a competence well beyond her years. 

I am only too happy to endorse Bianca as someone who I respect as a fellow professional in ADR in Australia
David Holst, Mediate Today